The Financial Consumer Protection Guidelines (FCPGs) were issued by Bank of Uganda in June 2011 to all supervised financial institutions (SFIs; commercial banks, credit institutions and microfinance deposit-taking institutions). The Guidelines have the following objectives:
Following the issuing of the Guidelines, the Bank of Uganda, in partnership with SFIs and consumer organisations, has embarked upon a three-pronged approach to achieving these objectives:
Key elements under this pillar include:
If you wish to provide feedback on the BOU Financial Consumer Protection Guidelines, please contact us via firstname.lastname@example.org.